Introduction

Emma Shergold (trading and referred to in this policy as EV Sports) is an individual based in the United Kingdom with email address emma@evsports.co.uk.

Out of consideration for EV Sports’ business, the following policies are in place:

Notice Period

In most cases, 48-hours’ notice is required when cancelling an appointment.

If you are unable to give the minimum 48-hours’ notice, and your slot cannot be filled, you will be charged the full session fee. With discretion, this fee may be offered against a session that is re-booked within 7-days of the notice of cancellation being received; otherwise, it must be paid in full prior to your next session. The re-booked appointment is excluded from this arrangement.

If another client fills your slot, or you arrange for someone to take your appointment, you will not be charged for that missed appointment.

Non-Attendance

Anyone who does not attend their appointment, for whatever reason, will be charged for their appointment, and future service will be denied until payment is made.

Exceptions

If you need to cancel your appointment at short notice for reasons relating to a long-term medical condition that varies from day to day, or Covid-19, then appointment transfers and costs will be discussed on a case by case basis.

Out of respect and consideration: Please plan to be on time. If you arrive late to your appointment, please expect it to end at the time it was originally scheduled to end. 

If you arrive more than 15 minutes late (without prior agreement or notice), it will be treated as non-attendance, and you will be asked to reschedule your appointment.

This policy is a true reflection of the beliefs and activities of myself and EV Sports.